SPARKS SURGE INNOVATIOND PTY LTD PRIVACY POLICY

Privacy Policy

Last Updated: 27/07/2025

Company: SparksSurge Innovations Pty Ltd ("we", "us", or "our")

Website: https://www.sparkssurge.com.au

SparksSurge Innovations Pty Ltd operates https://www.sparkssurge.com.au (the “Service”). This Privacy Policy explains how we collect, use, store, and disclose information when you use our Service, including our AI Sales Assistant platform (lead automation, inbound reception, outbound calling, CRM integration). By using our Service, you consent to collection and use of your information in accordance with this policy.

Definitions

Personal Data: Identifiable information about an individual (e.g. name, email, phone)

Usage Data: Automatically collected data (e.g. IP address, browser type, session duration)

Cookies: Small files stored on your device used for tracking and preferences

We act as the Data Controller, and may engage trusted Service Providers (Data Processors) for technical operations, analytics, hosting, CRM, or AI integrations.

Information We Collect

1. Personal Data

  • Name, email, phone number, business name and address

  • Data provided when registering, scheduling a demo, signing up for trial or support

  • CRM-related information shared during AI interactions or integrations (e.g. lead details)

2. Usage Data and Cookies

  • Site usage metrics including pages visited, device/browser info, IP address, timestamps

  • Cookies: session, preference, security, analytics (you may disable cookies via your browser settings)

3. AI Assistant Processing Data

  • Call metadata: timestamps, call status, duration

  • Transcripts, conversation logs (if enabled), AI responses

  • Credentials for integrations (encrypted) and phone numbers processed for inbound/outbound calling

  • Data stored only per customer configuration and deleted on request

How We Use Your Data

We use data to:

  • Provide and maintain our AI sales assistant platform and related services

  • Enable inbound call handling, outbound prospecting, pipeline automation, appointment booking, CRM updates

  • Personalise the service and align voice/brand tone to your business

  • Process demo requests, support queries

  • Send service notifications and updates (with opt-out option)

  • Improve performance, analytics, diagnostics

  • Comply with legal obligations and prevent fraud

We do not sell personal or CRM data. Any sharing is limited to trusted providers necessary for service delivery, hosting, payment processing, analytics, or AI integrations. All providers must comply with confidentiality and data security requirements.

Data Storage, Security & Retention

  • Data hosting occurs on secure servers in Australia ; encrypted in transit and at rest

  • Access restricted to authorized personnel only using access controls and monitoring

  • Data retained only as needed to provide services or comply with legal obligations; deletion on request

Your Rights

If you’re in Australia, EU, or California, you have rights including:

  • Access, correct, or delete your personal data

  • Withdraw consent at any time

  • Restrict or object to processing

  • Request portability of your data

  • File a privacy complaint internally or with regulators (e.g. OAIC, ICO, or Californian authorities)

Please contact us at support@sparkssurge.com.au to exercise these rights. Verification may be required.

Cookies & Tracking

We use cookies and similar technologies to enhance usability:

  • Session and preference cookies for site settings or login

  • Analytics cookies to monitor usage

  • Security cookies for authentication and fraud prevention

You can manage or disable cookies via your browser settings.

Children’s Privacy

Our Service is not directed at children under 13. We do not knowingly collect personal information from minors. Please notify us if you believe such data has been provided, and we will remove it.

Updates to This Policy

We may periodically update this Privacy Policy. Changes will be posted here with an updated date. If materially required by law, we will notify users via email or a notice on the Service.

Contact Us

If you have any questions or concerns about this policy or your data, please reach out:

SparksSurge Innovations Pty Ltd

Email: support@sparkssurge.com.au

Website: https://www.sparkssurge.com.au