Terms of Service

TLast updated: 27/07/2025

Company: SparksSurge Innovations Pty Ltd ("we", "us", “our”)

Website: https://www.sparkssurge.com.au

By accessing or using our website and services (“Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy.

1. Services

We provide AI-powered sales automation services, including:

  • AI Lead Automation – qualifying leads & booking calls

  • AI Inbound Receptionist – answering and responding to inbound calls

  • AI Outbound Cold Calls – contacting and warming prospects

  • Sales Pipeline Automation – CRM integration, appointment scheduling, follow-up process

2. Trial and Demo

  • You are eligible for a free demo and a 2‑week free trial with no setup fees.

  • You must activate a paid subscription at trial end to continue using the Service.

3. Account Registration

  • You must provide accurate information when registering (e.g. name, business, contact details).

  • You are responsible for maintaining the confidentiality of account credentials and for all activity under your account.

4. Acceptable Use

  • You agree to use the Service in accordance with all applicable laws.

  • You will not misuse the Service or rely on it for unlawful or unethical purposes.

  • You are responsible for the content you upload or share via your CRM or AI interactions.

5. Fees & Payments

  • After trial, you will be charged monthly or annually as per your subscription plan.

  • You must keep current payment details on file; failure to pay may result in service suspension.

  • We reserve the right to change fees upon notice.

6. Integration & APIs

  • You may integrate the Service with your existing CRM or systems via API or connector tools.

  • You retain control and ownership of your CRM data; we act as processor and will only access or store data to deliver the agreed integration.

7. Data Privacy & Security

  • Your data is handled in accordance with our Privacy Policy.

  • We store data securely in compliance with Australian standards and industry best practices.

  • You retain ownership of the data you upload or share through your account.

8. Intellectual Property

  • All intellectual property rights in the Service, including software, documentation, and trademarks, remain with SparksSurge Innovations Pty Ltd or our licensors.

  • You receive only a limited, non‑exclusive, non-transferable license to use the Service as permitted by these Terms.

9. Disclaimers & Liability

  • The Service is provided “as is” without warranties of merchantability or fitness for a particular purpose.

  • To the maximum extent permitted by law, we disclaim liability for indirect, incidental, special, or consequential damages.

  • Our total liability for any claim relating to the Service is limited to the amount you paid in the preceding 12 months.

10. Termination

  • Either party may terminate by giving written notice.

  • We may suspend or terminate your account if you breach these Terms or misuse the Service.

  • Upon termination, you may request deletion of your data within 30 days; otherwise, it may be retained for legal or accounting purposes.

11. Changes to Terms

  • We may update these Terms from time to time. Updates take effect when posted online.

  • If changes are material, we will notify you via email or site announcement.

12. Governing Law

These Terms are governed by the laws of Australia, and you agree to submit to the non-exclusive jurisdiction of the courts of any state or territory in which we operate or provide services. Any dispute arising from these Terms or your use of the Service will be resolved under Australian law.

13. Contact Information

If you have questions or wish to exercise any rights under these Terms, please contact us:

SparksSurge Innovations Pty Ltd

Email: support@sparkssurge.com.au

Website: https://www.sparkssurge.com.au